Reservation Policy

Payment Policy : 
– Prepaid reservations: Visa or Mastercard credit card or by bank transfer. Upon arrival, valid government issued photo identification along with valid credit card.

-Non-prepaid reservations: Upon arrival, cash or Visa and Mastercard along with a valid government issued photo identification.

Check-in/out Policy :
– Check in: from 15:00
– Check out: no later than 11:00
– Early check-in: subject to room availability.

Late check-out policy :
– Late check-out is subject to room availability
– 11:00 to 17:00 check-out: 50% room rate surcharge
– After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy :
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in
– Il Borgo di Olive management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Cancellation/Amendment Policy :

– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
-The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card and Master card will be applied. Please notify us at info@ilborgodiolive.com when you receive the refunded amount.

Privacy and Cookie Policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA pursuant to Article 13 of Regulation (EU) 2016/679 ( https://www.privacy.it/normativa/gdpr-regolamento-ue-2016679/ )

This Privacy Policy, effective May 25, 2018, describes the processing of personal data by the JMC DI MAVIS BLANCH ROBERTS & C. S.A.S. (hereinafter “the company”), for users who consult the website http://ilborgodiolive.com (hereinafter, the “Site”).
This information does NOT relate to other sites, pages or online services that can be reached via hypertext links that may be published on the Site but refer to resources external to the Site.

Who is the data controller of your personal data?

pec : jmc.sas@pec.it

What personal data do we process?
Personal information you provide to us:
 The optional, explicit and voluntary sending of messages to the contact addresses of the company, directly by sending e-mail or using the online form from the contact page, involves the acquisition of the sender’s e-mail address, necessary to respond, as well as all personal data included in the communications.
 In the event that you provide us with third party data, you expressly guarantee that you have obtained the prior consent of the same and you are obliged to transfer the information contained in this clause, exempting the company from any liability.
 The e-mail address requested in the newsletter registration procedure is mandatory, the refusal to provide this information will make it impossible to provide this service
 The data will be processed electronically and in paper format. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access;
Personal data we collect:
Every time you access the Site, the company will automatically collect and process the following personal data:
 Technical information, including the Internet protocol address (IP address) used to connect your computer to the Internet, your access data, the type of browser and its version, the operating system and the platform; Information about your visit to the Site, including URL (Uniform Resource Locator);
 Information obtained through the cookies used by the company on the site.
What is the purpose of processing your personal data?
The company will process your personal data for the following purposes:
 Manage the services and features of this site
 Respond to user requests
 Being able to detect all those fraudulent accesses and navigations
 To give rise to the execution of a contract or pre-contract of which the interested party is a party
What is the legal basis for the processing?
According to Article 6 of Regulation (EU) 2016/679, the company is entitled to process your personal data using at least one of the following conditions:
1. the person concerned has given his consent to the processing of his personal data for one or more specific purposes such as for example: subscription to the newsletter service, request for information
2. the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same
3. processing is necessary to fulfill a legal obligation to which the data controller is subject
4. the processing is necessary for the pursuit of the legitimate interest of the data controller, in particular in order to:
– manage the services and features of the Site
– preserve the surveillance, administration and protection of services, content and web pages
– process requests for information received
With whom do we share your personal information?
The personal data collected are processed by the company staff, which acts on the basis of specific instructions provided for the purposes and methods of the processing.
Your browsing data collected for statistical purposes through the Google Analytics service, can be transferred to countries that guarantee European standards, in particular to the United States based on the Privacy Shield. (Google Privacy Shield https://privacy.google.com/businesses/compliance/?hl=it#?modal_active=none )
We can also communicate your data to the competent Authorities in the cases legally established.
How long do we keep your data?
The company will keep your personal data no longer than 12 months from the user’s last communication unless the cancellation is requested by the same (in accordance with the means indicated in the following section “Your rights” of this Privacy Policy)

Your rights
You can contact us at any time to exercise your rights to access personal data, rectification, cancellation, opposition to processing, portability with respect to Personal Data, and / or limitation of processing, by sending an e-mail to info@ilborgodiolive.com
Right to complain
If I believe that the processing of personal data reported to you by this site is in violation of the provisions of Regulation (EU) 2016/679 you have the right to lodge a complaint with the Guarantor, as provided for by art. 77 of the same Regulation, or to take the appropriate judicial seats (Article 79 of the Regulation).
Updates to our privacy policy
The company reserves the right to periodically update this Privacy Policy with seven days notice to reflect changes in our Personal Data practices.

What are cookies?
Cookies are small data files consisting of text (letters and / or numbers) that allow the web server to store information on the client (the browser) to be reused during the same visit to the site or on subsequent visits, even days later.
For example, the setting of the language chosen for visiting a site with different language versions or access data to a private area could be stored in cookies.
Cookies are stored, according to the User’s preferences, by the single browser on the specific device used to access the internet (PC, tablet, smartphone).

Types of cookies used by ilborgodiolive.com site
Cookies can generally be divided into two categories:
 Session cookies that are destroyed every time the browser is closed.
 Persistent cookies that are not destroyed when the browser is closed but remain until a preset expiration date.
This website uses both session and persistent cookies to ensure the proper functioning of the procedures.
Furthermore cookies can be distinguished according to the purpose of their use in:
Technical Cookies
Technical cookies are necessary to display the site correctly and are necessary for the correct functioning of the technical services offered (for example, they are used to manage login and access to the site’s reserved functions).
The technical cookies will therefore always be used and sent by the site, unless the User modifies the settings of his browser with the risk, however, of rendering the pages of the site inoperative.
Analysis cookies of third-party services
These cookies are used to collect anonymous information about the use of the site by users, such as: pages visited, time spent, origins of traffic, geographic origin, age, gender and interests for marketing campaigns . These cookies are sent from third-party domains external to the site. The deactivation of these cookies can be performed without any loss of functionality.
They are cookies of analysis of third-party services:
1. Google Analytics cookies
This site includes some components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. The information generated through the installation and analysis of cookies are used to improve usability and functionality. , the interface and the communication of the site itself.
This site does not use (and does not allow third parties to use) the Google analysis tool to monitor or collect personal identification information. Google does not associate your IP address with any other data held by Google or attempt to link an IP address with the identity of a User. Google may also disclose certain information to third parties where required by law or where such third parties process the information on Google’s behalf.
The User can selectively disable the action of Google Analytics by installing on his browser the opt-out component provided by Google. To disable the action of Google Analytics, please refer to the following link:
https://tools.google.com/dlpage/gaoptout
To ensure greater transparency and convenience, the web addresses of the various information and cookie management methods are shown below.
Google Analytics:
https://www.google.it/policies/privacy/partners/
https://policies.google.com/privacy
Place of processing: USA
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Cookies to integrate products and functions of third-party software (if any)
This type of cookie integrates functions developed by third parties within the pages of the Site such as icons and preferences expressed in social networks (for example the “social plugins” for Facebook, Twitter, Google+ and LinkedIn) in order to share the contents of the site or for the use of third-party software services (such as software to generate maps and additional software that offer additional services).
If among the instruments indicated below were present services managed by third parties, these could – in addition to what is specified and also without the knowledge of the Owner – perform User tracking activities. For detailed information on this, we recommend that you consult the privacy policies of the services listed.
These cookies are sent by third-party domains and partner sites that offer their functionality on our site. Disabling these cookies may prevent the related services from functioning.
To ensure greater transparency and convenience, the web addresses of the various information and cookie management methods are given below.
 YouTube: https://www.youtube.com/static?template=privacy_guidelines&gl=IT
 Some of our pages include the interactive map service offered by Google. The latter may require the use of cookies to store information and preferences on maps or other information associated with other Google services.
For more information on the management of Cookies offered by Google, you can consult https://www.google.it/policies/privacy/partners/ and http://www.google.com/privacypolicy.html
 Google Fonts (Google Inc.)
Google Fonts is a font style visualization service managed by Google Inc. that allows this Application to integrate these contents within its pages.

Personal data collected: Cookies and usage data.
Profiling cookies
These cookies are necessary to create user profiles in order to send advertising messages in line with the preferences expressed by the User within the site pages.
This site does NOT use any profiling cookies.
Instead, third-party profiling cookies are used, any deactivation of these cookies can be performed without any loss of functionality.
Web sites and third-party services
The Site may contain links to other Web sites that have their own privacy policy which may be different from that adopted by our site which consequently does not respond in any way.
How to manage cookies through browser settings
If the user prefers not to receive cookies, he can set his browser so as to be notified of the presence of a cookie and, therefore, decide whether to accept it or not.
The user can block or limit the receipt of cookies through the options offered by his browser.
For example:
 On Internet Explorer, click on the “Tools” item in the menu bar and then on the “Internet Options” sub-item. Finally, access the “Privacy” tab settings to change your cookie preferences.
 On Mozilla Firefox, accessing the “Tools” menu below under “Options” and the “Privacy” option, you access a control panel where you can define whether to accept cookies and proceed with their removal.
 On Chrome, type “chrome: // settings / content” in the address bar (without quotes) and change the cookie settings as desired.
 On Opera click on “Preferences” to follow on “Advanced” and finally on “Cookies”. Select one of the following options:
 “Accept all cookies”
 “Accept cookies only from the site you visit: third-party cookies that are sent from a domain other than the one you are visiting will be rejected”
 “Never accept cookies: all cookies will never be saved”
 On Safari, select “Preferences” and then choose “Privacy”. In the Block cookies section specify how Safari must accept cookies from websites.
 If you use Safari on portable devices, such as iPhone and iPad, you must instead: access the “settings” of the device and then find “Safari” on the left menu. From here, under “Privacy and security”, it will be possible to manage the options on cookies.
Given the continuous updating of the browsers, it is possible that the indications above may no longer be correct for this purpose, we invite you to consult the websites of the browser manufacturers directly and contact us as described on this page to indicate the need to update the relative contents .
These are the references to the most popular browsers:
 Internet Explorer (http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies)
 Google Chrome (https://support.google.com/chrome/answer/95647?hl=it)
 Mozilla Firefox (https://support.mozilla.org/it/kb/Gestione%20dei%20cookie)
 Apple Safari ( https://support.apple.com/en-us/HT201265 )
 Opera: http://help.opera.com/Windows/10.00/it/cookies.html
For more information on cookies or their management and deletion, you can consult the site http://www.aboutcookies.org
Notwithstanding the foregoing, the User may also choose to use the services of the Your Online Choices site. ( http://www.youronlinechoices.com/it/ ) through which you can manage the tracking preferences of most advertising tools.

Pool Rules

The swimming pool is for the exclusive use of Il Borgo Di Olive guests.

Children under the age of 12, must be accompanied by an attentive adult, at all times.  There is no lifeguard on duty, at any time, therefore all parties are responsible for their own safety.

Pets are not allowed in the pool under any circumstance, including the enclosed pool area & bathing deck, this is per the hygiene regulations.

Food and drink from our restaurants are allowed, however only plastic ware will be permitted in the pool area and bathing deck, for the safety of all guests.

Any behavior contradictory to our hygiene rules is prohibited. Management rejects any responsibility, civil and/or criminal, for valuable objects left unattended at the pool and is not responsible, in any way whatsoever, for accidents, injuries, etc., that may occur to swimmers and third parties attributed to their own careless behavior.

Management reserves the right to close the pool for maintenance, events requiring private use of the pool, bad weather or situations that might be considered dangerous to the health and safety of swimmers.

Terms of use of the site

The use of www.ilborgodiolive.com (Website) is granted exclusively for the purpose of assisting the Customer in establishing the availability of accommodation at Il Borgo di Olive, making reservations and for no other purpose. Without limitation, any speculative, false or fraudulent booking or any reservation in the absence of a real request is prohibited.

Who uses the Site:

Declares and guarantees to be of age, to have the right to enter into booking contracts and to use the Site in accordance with these conditions.

You agree to be responsible from a financial point of view for any use you make of this Site as well as the use of your account by third parties, including, but not limited to, those under the age of 18 living together.

You agree to monitor any use of the Site by minors that is made under your own name or through your account.
Declares that all information provided in using this Site is correct and true.

Declares that the booking system of this Site will be used exclusively for the purpose of making legitimate reservations for itself or for persons on whose behalf it is legally authorized to act.

The user declares that they are aware of the fact that you may be denied access to the site’s booking system due to excessive or improper use of this system.

The user declares that they are aware of the fact that the booking and purchase of tourist products and services made through this Site is governed by deposit and cancellation policies specific to individual products and services.

The user declares to observe all the terms and conditions of purchase imposed, including, by way of example, the payment of the amounts due upon expiration and compliance with all the rules and restrictions concerning the availability and use of tariffs or services. In some cases, selected rates and services may be subject to special rules and restrictions.

The user declares to be aware of the fact that any violation of the aforementioned conditions of use may lead to the cancellation of the reservation (s), the loss of the sums paid for such (i) reservation (s).

Finally, the user declares that he is aware of the fact that, as a result of these violations, Il Borgo Di Olive may charge the costs incurred as a result of the violation, considering the user of the Site to be responsible for all charges, fees, taxes, fees and / or charges. or verification resulting from the use of this Website.

Pet Policy

We welcome pets to accompany you during your stay.  Our grounds have many paths and woods, ideal for walking and playing with your pet.  Our enoteca, taverna and terrazzo permit leashed pets to accompany you during your visit.

The cost for having a pet stay with you in our suites or apartments is €10 per night, per pet.

In order to guarantee a comfortable stay for all the guests and pets, please read the following Il Borgo Di Olive guidelines:

  • Pets are not allowed in the swimming pool, as per hygiene regulations.
  • Pets are required to be leashed at all times when in public spaces
  • Pets are to be accompanied by you at all times.
  • It is required that you pick up and properly dispose of your pets waste in and around the Il Borgo Di Olive.
  • You will accept full responsibility for each and every request for reimbursement, loss, cost and expense (including legal fees) for personal harm, damages or soiling which might be attributed to the pet and accept to provide such reimbursement upon request.
  • You will be responsible to compensate, release from liability and defend Il Borgo Di OLive, its owners, agents and employees of any responsibility, request for reimbursement, loss, cost and expense (including legal fees) whatsoever attributed to or related to any request of personal harm or damage caused to the property by the animal itself.

Contact Us

Email Us

RISTORANTE:  +39 0744 933 570
UFFICIO:  +39 0744 933 064
MAITRE D:  +39 3283 584 115
EVENTS MANAGER:  +39 3476 217 014
CELL:  +39 331 483 1740
USA: +1 508 265-1272

Address

12 Borgo Corsini,
Località Sismano,
05020 Sismano TR
ITALY

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