Reservation Policy


Payment Policy : 
– Prepaid reservations: Visa or Mastercard credit card or by bank transfer. Upon arrival, valid government issued photo identification along with valid credit card.
– Non-prepaid reservations: Upon arrival, cash or Visa and Mastercard along with a valid government issued photo identification.

Check-in/out Policy :
– Check in: from 15:00
– Check out: no later than 11:00
– Early check-in: subject to room availability.
Late check-out policy :
– Late check-out is subject to room availability
– 11:00 to 17:00 check-out: 50% room rate surcharge
– After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
 – If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
Guarantee Policy :
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in 
– Il Borgo di Olive management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
Cancellation/Amendment Policy :
– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card and Master card will be applied. Please notify us at when you receive the refunded amount.
Translate »